𝗥𝗲𝘁𝘂𝗿𝗻 𝗮𝗻𝗱 𝗥𝗲𝗳𝘂𝗻𝗱 𝗣𝗼𝗹𝗶𝗰𝘆

𝗥𝗲𝘁𝘂𝗿𝗻 𝗮𝗻𝗱 𝗥𝗲𝗳𝘂𝗻𝗱 𝗣𝗼𝗹𝗶𝗰𝘆 - 𝗝𝗕 𝗠𝗮𝗹𝗹

Thank you for shopping at JB Mall! We strive to provide quality products and a great shopping experience. Please read our Return and Refund Policy carefully to understand our practices.

1. Return Eligibility

  • Returns must be initiated within 7 days from the delivery date.
  • The item must be unused, in original condition, and in the original packaging to qualify for a return.

2. Refund Process

  • If a return is approved, we will deduct a 15% restocking fee from the refund amount.
  • Refunds will be processed to your original payment method within 5-10 business days after the item is received and inspected.
  • Return shipping costs are the customer's responsibility.

3. Exchange Policy

  • If you wish to exchange an item for a different size, color, or variant, please contact us within 7 days of receiving the product.
  • For exchanges, no additional charges will be applied, and we will cover the delivery costs.

4. Exceptions and Non-Returnable Items

  • Certain items are not eligible for return, refund, or exchange, including:
    • Health and beauty products
    • Electronics
    • Sale items, gift cards, and customized products

5. Contact Us

  • For any questions regarding returns, refunds, or exchanges, please reach out to our customer service team:

𝗧𝗵𝗮𝗻𝗸 𝘆𝗼𝘂 𝗳𝗼𝗿 𝗰𝗵𝗼𝗼𝘀𝗶𝗻𝗴 𝗝𝗕 𝗠𝗮𝗹𝗹! 𝗪𝗲 𝗮𝗿𝗲 𝗰𝗼𝗺𝗺𝗶𝘁𝘁𝗲𝗱 𝘁𝗼 𝗽𝗿𝗼𝘃𝗶𝗱𝗶𝗻𝗴 𝗮 𝘀𝗺𝗼𝗼𝘁𝗵 𝘀𝗵𝗼𝗽𝗽𝗶𝗻𝗴 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗮𝗻𝗱 𝗮𝗽𝗽𝗿𝗲𝗰𝗶𝗮𝘁𝗲 𝘆𝗼𝘂𝗿 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝗼𝗳 𝗼𝘂𝗿 𝗽𝗼𝗹𝗶𝗰𝗶𝗲𝘀.